Shipping Policy

Address:
5600 E Manor Dr, Knox, Indiana
Phone: (574) 772-7739
Email: info@petststore.click
Website: petststore.click
Effective Date: January 13, 2025

At PetstStore, we are committed to providing you with efficient, reliable, and secure shipping for all your pet product needs. Our goal is to ensure that your orders arrive safely and on time so you can get the products you need for your pets without delay.

  1. Processing Time:
    Once you place an order, it is processed within 1–3 business days. Orders placed after 3 PM or on weekends/holidays will be processed the next business day. During high-demand seasons, processing times may be slightly longer, but we will notify you if any delays are expected.

  2. Shipping Methods:
    We offer various shipping options depending on your needs. At checkout, you can choose from standard, expedited, and priority shipping methods. Each option is designed to provide flexibility, ensuring that you can receive your order in the most convenient timeframe. Standard shipping typically takes 3-7 business days, expedited shipping generally arrives within 2-3 business days, and priority shipping will deliver in 1-2 business days.

  3. Shipping Rates:
    Shipping costs are calculated based on the weight of your order, the size of the package, and the delivery destination. During checkout, you will see a breakdown of shipping fees before finalizing your purchase. We also offer free shipping on orders above a specified amount—check our website for current free shipping promotions.

  4. International Shipping:
    Currently, PetstStore only ships within the United States. We are working toward expanding our shipping services to international locations and will update our website when that option becomes available.

  5. Order Tracking:
    After your order has been shipped, you will receive a tracking number by email. You can use this tracking number to track the status of your order through the carrier’s website. If you haven’t received tracking information within 3 business days, please contact our customer support team for assistance.

  6. Damaged or Lost Items:
    If your order is damaged or lost during shipping, please notify us within 7 days of receiving the shipment. We will help you resolve the issue by either sending a replacement or issuing a refund. If a package is lost in transit, we will work closely with the carrier to find a resolution.

  7. Delivery Time:
    Delivery time varies based on the shipping method and your location. Most standard orders arrive within 3-7 business days, expedited shipping takes about 2-3 business days, and priority shipping is typically delivered in 1-2 business days. Please keep in mind that these are estimated delivery times, and delivery may take longer due to factors like weather, holidays, or carrier delays.

  8. Shipping Address:
    Please ensure that your shipping address is accurate and complete. PetstStore is not responsible for delays or lost packages due to incorrect address information. If you notice an error in your address after placing an order, please contact us as soon as possible to make corrections.

  9. Signature Requirements:
    For high-value orders, a signature upon delivery may be required to ensure that the package is received by the correct person. You will be notified at checkout if your order will require a signature.

  10. Restricted Locations:
    While we strive to ship to all locations within the United States, some remote or restricted areas may not be eligible for delivery. If your address is in one of these areas, you will be notified during the checkout process.

If you have any questions or concerns about your shipment, please reach out to our customer support team at info@petststore.click.