Payment Policy

Address:
5600 E Manor Dr, Knox, Indiana
Phone: (574) 772-7739
Email: info@petststore.click
Website: petststore.click
Effective Date: January 13, 2025

At PetstStore, we aim to make your shopping experience as easy, secure, and convenient as possible. Our payment policy is designed to ensure that your payment information is handled securely, and your orders are processed smoothly.

  1. Accepted Payment Methods:
    We accept the following payment methods:

    • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover
    • PayPal
    • Apple Pay
    • Google Pay

    Payments are processed securely through encrypted payment gateways, ensuring that your sensitive information is protected.

  2. Payment Security:
    PetstStore takes your security seriously. We use the latest SSL (Secure Socket Layer) encryption technology to protect your payment and personal information. All transactions are processed through trusted payment processors that comply with PCI DSS standards to ensure the highest level of security.

  3. Sales Tax:
    Sales tax will be applied to orders where applicable. The tax rate is calculated based on your shipping address, in accordance with state and local tax laws. The exact sales tax amount will be displayed at checkout before finalizing your order.

  4. Order Confirmation:
    After placing your order, you will receive an order confirmation email with the details of your purchase, including the products, shipping information, and total amount. Please verify the details in the email to ensure everything is correct. If you notice any discrepancies, contact us immediately to resolve the issue.

  5. Payment Authorization:
    To ensure the security of your order, payment authorization must be completed before your order is processed and shipped. If your payment is declined or fails for any reason, your order will not be shipped until the issue is resolved. You will be notified if there is an issue with the payment process, and we will guide you through the steps to fix it.

  6. Refunds and Cancellations:
    If you need to cancel your order or request a refund, please contact us as soon as possible. If the order has not been shipped yet, we can cancel it and process a refund. If the order has already shipped, you may return the items according to our return policy. Refunds are processed to the original payment method, and it may take 3–5 business days for the funds to be credited back to your account, depending on your payment provider.

  7. Promo Codes and Discounts:
    We occasionally offer promo codes and discounts for special promotions. You can apply your promo code at checkout. Please note that only one promo code can be used per order. Promo codes cannot be applied after the order is placed, so be sure to enter it during checkout.

  8. Currency:
    All transactions are processed in USD (United States Dollar). If you are purchasing from outside the United States, please note that your payment provider may apply a currency conversion fee.

  9. Delayed Payments:
    In case of delayed payments or chargebacks, we reserve the right to cancel or delay the processing of your order. If you encounter any issues with your payment, please reach out to our customer support team for assistance.

  10. Customer Support:
    If you have any questions or concerns about your payment, please feel free to contact us at info@petststore.click. Our team is available to assist you and ensure your payment process is smooth and hassle-free.

We strive to provide the best possible service, and we appreciate your trust in shopping with us at PetstStore!